Release Notes

Introducing Echo, our most accurate transcription model ever! Echo delivers a significant leap in accuracy, outperforming our previous CX-focused model by 40%! Echo also adds support for 50+ languages, and language auto detection. To take advantage of the Echo model, add the body parameter "model" to your POST declare and set the value to "echo". NOTE: Currently the Echo model does not diarize between speakers, perform redaction or process for CX-AI. Future releases will move Echo towards feature parity with the CX model.

Generative AI endpoints now support 50+ languages

Metadata can now be viewed in the transcript player in both the Portal and Explore.

Close Account button added to the user profile page.

Added time formatting options in Advanced Download function.

Numerous user preferences are now stored across user sessions for ease of use.

Auto refresh on Interactions page is now functioning as intended.

Improved overall Generative AI (Gen AI) speed: enhanced Gen AI, increasing success rates to 100%, while reducing Gen AI response time.

Enhanced overall Gen AI accuracy: ElevateAI is recording a success rate of nearly 100% across ALL Gen AI endpoints.

Restructured Gen AI-powered Agent Coaching Assistant formatting and results across transcript player and API.

Gen AI results now default to being returned in the native language of the call being processed

All Gen AI endpoints now support all languages supported by ASR

ElevateAI Explore Tour is available and featured for first-time Explore users and is featured on the lower corner of the page for all users.

Update Metadata is now available via the API

In Explore, the From List operator is fixed for Sample Data usage

Disabled open Transcript player on Sample Data interactions

Fixed spacing in AI scores as displayed in the transcript player

API AI results have been updated to include AgentBehaviorScore. Agent Behavior Score measures agent performance against one or more Enlighten behavioral metrics captured during an interaction.

Audio, Chat, and Transcript interactions are all now viewable in the transcript player

Audio, Chat, and Transcript interactions are all now included within ElevateAI Explore

Sign up error messaging has been improved for clarity

Updated punctuation conventions for Japanese language (ja) transcripts

Sample data mode switch added to the ElevateAI Explore sidebar. When switched to the ON position, all queries, widgets, and dashboards in ElevateAI Explore will use a demo dataset in lieu of using the user's data.

The Ask ElevateAI Q&A feature has been added to the transcript player in the user interface. Ask ElevateAI allows users to ask questions about a customer service interaction and receive transaction-specific answers in response, post-interaction.

ElevateAI's Generative AI capabilities now include a Question & Answer API endpoint for Ask ElevateAI (this allows for up to 5 questions to be asked about each interaction)

Transcript player now opens for chat and transcript type interactions allowing for the use of ElevateAI's CX AI and Generative AI capabilities

The transcript player now provides a Copy to Clipboard icon for interaction identifier and the Generative AI textual summary

Status reporting in the API is now accurate for failed interactions

The download URL is now included in the parameters API endpoint

Transcript player Auto Summary now defaults to the same language as the interaction

Transcript player now includes Generative AI preferences settings, including an option to select the AutoSummary language - All supported langauges are available

API Summary endpoints now accept a header entry for "Accept-Language" which specifies the desired language for the summary - All supported languages are available

Generative AI endpoint performance is now even faster and better

Advance Download option: Users can choose whether to include speakers and timestamps

Delete action is now available on the Interactions page

Bulk Actions: Users can act on up to 100 interactions at a time on the Interactions page (for download and/or delete)

The Status page has been updated to the new design format

Generative AI support is now available for Mandarin and Cantonese

The user interface has been updated for the Usage page

Explore access is now granted immediately upon user request

50 Token limitation has been removed for paid accounts

The Tour on the Welcome page has been updated

The Transcript Player now presents tabs based on language and availability

Cantonese Language (zh-YUE)

Mandarin Language (zh-CMN)

Generative AI support for Spanish, Brazilian Portuguese, Japanese, French, and German

API and UI now return Index Scores and descriptions for CX AI models

Original filename is now automatically populated for audio

The Upload and All Results pages have been merged into a new Interactions page, with added functionality

Generative AI results are now even faster and more accurate

The tour on the Welcome page has been updated

Landing page and tour have a new look and feel!

French Language (fr)

German Language (de)

Increased UI upload limit from 20 to 50

Our Generative AI API functions harness the power of cutting-edge AI to extract interaction-specific insights such as: AutoSummary, Summary Details, AgentAction Items, Interaction Topics, Agent Coaching, and Conversation Composition.

Also included in this release are generalized Summary, Summary Details, Action Items, and Topics, built for use with non-contact center-specific conversational analysis.

Read more: https://docs.elevateai.com/tutorials/elevateai-generative-ai-api-calls

Numerous ElevateAI Explore user interface updates, including nested search criteria, global widgets and dashboards, and added administration-level functionality.

Significant improvement in sentence structuring and diarization (speaker determination) for mono recordings using North American English and International English processing options.

ElevateAI Explore feature set enhanced with dynamic drill down capability and delta (comparative) metric widget.

Numerous UI improvements, including improved handling of varying screen sizes.

New ElevateAI Explore feature for built-in business intelligence and analytics! Put the power of AI to work for you by designing purpose-built dashboards with just a few clicks!

Japanese (ja) language coverage with HighAccuracy

Major Functionality: Multi-user Account functionality in support of our enterprise customers

English (en_us) - voice activity detection update and accuracy increase of ~2%

Brazilian Portuguese (pt-br) HighAccuracy

Latin American Spanish (es-419) HighAccuracy

English (en and en_us) accuracy, and formatting. Numbers are now converted into digits when retrieving punctuated transcripts

Brazilian Portuguese (pt-br) complaints identification AI model

Added support for calls shorter than 5 seconds

International English(en) HighAccuracy. WER down to ~8%!

Sales Effectiveness AI models to help idenfity sales behaviors on conversations

Web portal landing page now includes a quick tour

Upload up to 20 files at once using the portal

Transcript and AI model model viewer added to web portal

Chrun AI model to detect likelyhood for a customer to churn

Complaint AI model to detect likelyhood for a customer to file a complaint

You now have the ability to upgrade your account and pay for transcription/CX AI with a credit card

Mirrored Stereo Support: Mirrored Stereo calls will no longer generate transcripts with duplicate words

Significant improvement to accuracy for en-US "highAccuracy." Average WER down to less than 8%

No-code page now will self refresh when a media file has finished processing

Load times for the UI portal are 50% faster

highAccuracy transcription is now same price as highSpeed. Feel free to chose what is important to you

ElevateAI portal and API will be down from 10:30 AM EST to 11:15 AM EST on November 11, 2022.

Audio transcription services for International English, North American English (including optional accuracy enhancement), and North American Spanish

CX AI services for audio, transcript, and chat interactions